
FAQS
What communication technologies does your smart lighting system use?
Our smart lighting system supports multiple communication technologies, including LoRaMesh, NB-IoT, Zigbee, and 4G/5G, to adapt to the infrastructure and regional requirements of different projects. These technologies ensure reliable and low-power data transmission.
Are your products compliant with international standards? Do you have a quality management system certification?
Yes, our products comply with international standards. We hold ISO 9001 Quality Management System certification, ensuring high product quality and reliability.
Is the management platform deployed on the cloud or on-premises?
Our management platform supports both cloud-based and on-premises deployment, offering flexible choices based on client needs and preferences. Cloud deployment provides convenient remote access and automatic updates, while on-premises deployment meets requirements for data security and customization.
Does the platform support API interfaces for integration with our existing smart city platform?
Yes, our platform offers open API interfaces, enabling seamless integration with your existing smart city platforms for data sharing and system interconnection.
What kind of data and insights can we obtain through the platform?
Through our platform, you can access real-time data including energy consumption monitoring, device status, fault alerts, lighting usage patterns, and environmental data. These insights help optimize energy usage, reduce maintenance costs, and improve operational efficiency.
Can you provide a customized solution based on our city's specific needs (area, road type, budget)?
Absolutely. With over 20 years of experience, we can provide tailored smart lighting solutions based on your specific requirements, such as regional characteristics, road types, and budget. We have established long-term partnerships with major enterprises like China Tower, China Mobile, and China Telecom, ensuring our solutions meet diverse client needs.
Do you provide installation guidance or on-site technical support? Is there any impact on existing infrastructure? Is it compatible with existing poles and circuits?
We provide detailed installation guides, documentation, and video tutorials. On-site technical support is available upon request. Our products are designed to be compatible with existing infrastructure, minimizing impact on current poles and circuits. A compatibility assessment can be conducted during the project's preliminary phase.
How much energy cost savings can we expect?
Based on our project experience, the smart lighting system typically achieves energy cost savings of 30% to 60%.
What payment methods are accepted? What are the payment terms?
We accept various payment methods, with bank transfer (corporate account) being the most common. Standard payment terms are 30% advance payment and 70% before shipment, though terms are negotiable based on project scale.
Can we become a distributor or partner in our local market? What are the requirements? For government tender projects, can you provide support (e.g., tender document preparation, technical proposals)?
We welcome distributors and partners. Requirements include having local market experience, technical support capability, and sales competence. For government tender projects, we provide comprehensive support, including assistance with tender document preparation, technical proposal design, and on-site coordination.
What is the warranty period and coverage for your products and platform? How is service support provided?
Our products and platform typically come with a 2-year warranty covering manufacturing defects and software issues. Service support is provided via phone, email, remote assistance, and on-site services to ensure prompt response.
What are the production lead time and delivery schedule? What shipping methods are used? Do you assist with import customs clearance documents?
Production and delivery dates depend on your order volume, with a standard delivery lead time of 2 to 8 weeks. We work with reliable freight forwarders to handle transportation and assist with import customs clearance documents (such as commercial invoice, packing list, certificate of origin, and bill of lading) to ensure smooth delivery to your location.



